Privacy Policy for SSM Cleaning Ltd

1. Who We Are
SSM Cleaning Ltd (“we”, “us”, “our”) is a cleaning service provider operating in Ripley. Our registered office address is [Insert Registered Office Address]. For data protection purposes, we are the ‘data controller’ of your personal information.

2. The Information We Collect
We collect and process the following personal data:

• Contact Details: Name, address, email address, and telephone number.
• Service Information: Details about your property and the specific cleaning services you request.
• Communication Records: Correspondence via email, phone, or our website contact form.
• Transaction Data: Limited payment information (we do not store full card details; these are processed by our secure third-party payment provider).

3. How We Use Your Information (Our Legal Basis)
We use your information under the following legal bases as defined by the UK GDPR:

• Contractual Necessity: To provide you with a quote, arrange and perform our cleaning services, and manage your account.
• Legitimate Interests: To communicate with you about your bookings, manage our business operations (e.g., accounting), and for our own internal records.
• Legal Obligation: To comply with UK laws, such as for tax and accounting purposes.
• Consent: For direct marketing communications (e.g., promotional offers). You can opt out at any time.

4. How We Share Your Information
We respect your privacy. We will not sell or rent your data. We only share it where necessary with:

• Service Providers: Such as our payment processor and secure booking/accounting software providers, all under strict confidentiality agreements.
• Legal Authorities: If required by UK law.

5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Typically, customer data is held for a period of 7 years after our last transaction to comply with HMRC obligations.

6. Your Data Protection Rights
Under UK data protection law, you have rights including:

• Right of Access: You can request copies of your personal data.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can ask us to delete your personal data in certain circumstances.
• Right to Object: You can object to our processing of your data.
• Right to Data Portability: You can ask for your data in a machine-readable format.
  To exercise these rights, please contact us using the details in Section 10.

7. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration.

8. Cookies
Our website may use essential cookies for basic functionality. We do not use non-essential cookies (e.g., for analytics or advertising) without your explicit prior consent.

9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be posted on our website.

10. How to Contact Us
For any questions about this privacy policy or your data, please contact:
SSM Cleaning Ltd
info@ssmcleaning.co.uk

11. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the above address. You also have the right to lodge a complaint with the UK supervisory authority:
The Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/