TERMS AND CONDITIONS OF SERVICE – SSM CLEANING LTD

1. Definitions
1.1. “The Company”, “We”, “Us”, “Our” means SSM Cleaning Ltd.
1.2. “The Client”, “You”, “Your” means the person, firm, or corporate body receiving the Services.
1.3. “Services” means the domestic or commercial cleaning services as detailed in the agreed Quote or Booking.
1.4. “Agreement” means the contract between the Company and the Client comprising these Terms and the accepted Quote/Booking.
1.5. “Cleaner” means the employee or authorised contractor of the Company providing the Services.

2. Acceptance & Quotations
2.1. These Terms apply to all Services provided. Any variation is only binding if agreed in writing by the Company.
2.2. A quotation (“Quote”) is valid for 30 days and constitutes an offer to provide Services at the specified price, subject to these Terms.
2.3. The Agreement is formed when the Client accepts the Quote or confirms a Booking via email, phone, or our website.

3. Services & Client Obligations
3.1. We will provide the Services with reasonable skill, care, and diligence using appropriately trained personnel.
3.2. The Client agrees to:
3.2.1. Provide clear, safe access to the property at the agreed time(s).
3.2.2. Ensure utilities (electricity, water, hot water) are operational.
3.2.3. Secure pets, where necessary, for the safety of our Cleaners.
3.2.4. Notify us in advance of any specific hazards, requirements, or security alarms.
3.2.5. Ensure the property is safe for our Cleaners to work in.
3.3. The Client must inform us of any items of exceptional monetary or sentimental value. We are not liable for damage to items not disclosed as such.
3.4. The Client is responsible for providing adequate surfaces and space for cleaning (e.g., clearing excessive clutter).

4. Pricing & Payment
4.1. Prices are as per the Quote and are in Pound Sterling (£). We reserve the right to adjust prices with reasonable notice for ongoing contracts.
4.2. For one-off cleans, full payment is due upon completion of the service. For regular services, payment is due within 7 days of invoice date, unless otherwise agreed.
4.3. We accept payment via [list methods, e.g., Bank Transfer, Cash, Card].
4.4. Late payments may incur interest at the rate of 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 (for businesses) or a reasonable administrative fee (for consumers).

5. Cancellations & Rescheduling
5.1. For Regular Clients: We require a minimum of 48 hours’ notice to cancel or reschedule a scheduled clean without charge. Less notice may result in a 50% charge of the booked service cost.
5.2. For One-Off & Deep Cleans: We require a minimum of 48 hours’ notice for cancellation. Cancellation with less notice may result in a charge of up to 50% of the quoted price.
5.3. We reserve the right to cancel or terminate the Agreement with reasonable notice to the Client.

6. Liability & Insurance
6.1. We maintain full Public Liability Insurance. Details are available on request.
6.2. Our liability to you for any loss or damage shall not exceed the value of the Services provided in the preceding 12 months.
6.3. We shall not be liable for any indirect or consequential loss, including loss of profit, revenue, or data.
6.4. We are not liable for damage due to:
6.4.1. Pre-existing faults or poor installation of items.
6.4.2. Failure by the Client to follow care instructions.
6.4.3. Insufficient notice of valuable/fragile items (as per 3.3).
6.5. The Client agrees to indemnify us against any claims for injury or damage caused by the Client’s breach of these Terms, their negligence, or the state of their property.

7. Health, Safety & Conduct
7.1. Our Cleaners have the right to work in a safe environment. We reserve the right to withdraw services if a property is deemed unsafe, or if our staff are subjected to abusive or threatening behaviour.
7.2. We will not clean blood, bodily fluids, or handle hazardous waste (e.g., sharps). The Client must arrange for specialist disposal of such items.
7.3. Cleaners are not permitted to use the Client’s ladders for health and safety reasons.

8. Termination
8.1. Either party may terminate a regular service agreement by providing one full cleaning cycle’s notice (e.g., one week for weekly services).
8.2. We may terminate the Agreement immediately if the Client breaches these Terms, becomes insolvent, or fails to pay an invoice.

9. Complaints
9.1. We are committed to quality. Any complaint must be notified to us in writing within 24 hours of service completion. We will investigate promptly and endeavour to resolve the matter fairly and reasonably.

10. Data Protection
10.1. We will process your personal data in accordance with our Privacy Policy, which complies with the UK GDPR and Data Protection Act 2018. Our Privacy Policy is available on our website.

11. General
11.1. Force Majeure: We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control (e.g., extreme weather, pandemics, utility failures).
11.2. Third Parties: No third party shall have any rights under this Agreement under the Contracts (Rights of Third Parties) Act 1999.
11.3. Governing Law: This Agreement is governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
11.4. Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Contact Details
SSM Cleaning Ltd
info@ssmcleaning.co.uk

These Terms and Conditions were last updated: January 2026.